Q: Do I need to book an appointment to try on gowns?
A: Yes, we ask that you do book an appointment if you wish to try on gowns. This enables us to give you the best service possible and makes the experience much more enjoyable and productive. We believe when buying one of the most important outfits you will ever wear, you deserve our full attention!
Q: How long will my appointment last?
A: Appointments will be one hour long. This allows enough time to discuss your ideas, browse our collection and try on your favourites.
Q: Can I come to browse without an appointment?
A: You may try your luck and visit our boutique without an appointment and if we do not have a private booking scheduled you will be welcomed in to browse our collection. However, you will not be able to try on the gowns and if we do have a private booking scheduled we will have to ask you to come back at another time. This is to ensure brides who have an appointment get the best possible experience and the same goes for all of our brides.
Q: When should I start shopping for my gown?
A: We would advise that you start your search 9 to 12 months before your wedding date. You will find that the vast majority of gowns are made to order and due to the intricate designs and because we stock global labels, it can take a number of months to create and ship your gown. Our average lead times are 12-16 weeks with some gowns taking 6 months to create. Some of the designers do offer a quicker production time for a fee. If you need your gown more quickly please contact us for more information. It is helpful to have booked your wedding venue as this can influence the style of gown you choose. It would be a shame to purchase a long sleeved gown in a heavy fabric only to decide you want to have a summer beach wedding!
Q: Who should I bring?
A: We know how exciting it is to finally start shopping for your wedding gown and pretty much everyone wants to share this experience with you! However, it is advisable to carefully choose only a few close friends and family whose opinions you value and who will support you to make the best choice for YOU. Too many opinions can sometimes cloud your own judgement. We would advise bringing up to a maximum of four guests to your appointment. This again is to make the experience more enjoyable and productive. You may want to avoid bringing children to your appointment to ensure the experience is as stress free and fun as possible for you! However, we will always try to accommodate any special requirements if you ring ahead to let us know.
Q: What should I/shouldn’t I bring to my appointment?
A: You may find it useful to bring with you a good supportive strapless bra, any other support underwear as well as a pair of shoes with a heel height you are likely to wear on your wedding day. We welcome you to bring along any inspirational photos, clippings or mood boards that can help us to understand your angle. We do kindly ask that you do not wear FAKE TAN or heavy MAKE UP that could come off on the gowns. We realise that you may be going out for a celebratory lunch or drinks following your appointment and will want to be looking your best but please consider how much it would cost to clean or even replace our sample gowns.
Q: How do I pay for my gown?
A: We require a 50% deposit to order your gown and the final 50% is to have been paid by the first fitting. We accept cash, debit/credit card and bank transfer.
Q: Do you accept refunds and exchanges?
A: We would like to think that you have taken the time to consider your gown choice carefully and due to the nature of how the gowns are made to order, all sales are final and we do not offer exchanges or refunds nor can we refund the deposit paid.
Q: What is a fitting and do you offer in house alterations?
A: When ordering your gown we will take your measurements. How many measurements we take will depend on if you order a made to measure or made to order gown. More are required for a made to measure. Some of our designers will accept custom orders such as a different gown length, sleeve length or extended train at no extra charge. Because most of our gowns are free from the restraints of uncomfortable boning and cupping, alterations are likely to be minimal, however we realise this isn’t just your average party dress here and it needs to be a perfect fit for your big day and some slight alterations may be required. We do offer in house alterations for an additional fee which is to be negotiated with one of our experienced seamstresses.
Q: Can I take photographs?
A: We understand that you will forever want to be reminded of the special moment when you choose your gown but we ask that until your gown is paid for in full that there is no photography in our boutique.
What is a Trunk Show?
A trunk show is a special event that we will hold at our boutique in collaboration with a designer. At one of these events we will usually have the designers full collection of bridal of gowns to try and to order with us for a limited period of time. These events are by private appointment only and you can expect everything you would from our regular appointments, except they are a rare opportunity to try on so many gowns from one designer in one place and there is often a discount, gifts or something special going on for them!
*Ghost Orchid values all of our customers and if you have any special requirements please call ahead of the appointment to let us know and we will always do our best to accommodate them for you.