Q: Do I need to book an appointment to try on gowns?
A: Yes, we ask that you do book an appointment if you wish to try on gowns. This enables us to give you the best service possible and makes the experience much more enjoyable and productive. We believe when buying one of the most important outfits you will ever wear, you deserve our full attention! We ask that you do your best to arrive on time. If you arrive early you may kindly be asked to come back at your appointment time. If you arrive late you may not be able to receive the full one hour…and we know you want all that trying on time!
Q: How long will my appointment last?
A: Appointments are usually one hour long. This allows enough time to discuss your ideas, browse our collection and try on your favourites. If you require a longer appointment please arrange this in advance with us and it may have to be on a weekday. We will always do what we can to work with the bride.
Q: Can I come to browse without an appointment?
A: You may try your luck and visit our boutique without an appointment and if we do not have a private booking scheduled you will be welcomed in to browse our collection. However, you will not be able to try on the gowns and if we do have a private booking scheduled we will have to ask you to come back at another time. This is to ensure brides who have an appointment get the best possible experience and the same goes for all of our brides.
Q: When should I start shopping for my gown?
A: We would advise that you start your search around 12 months before your wedding date. You will find that the vast majority of gowns are made to order and due to the intricate designs and because we stock global labels, it can take a number of months to create and ship your gown. Our average lead times are 12-16 weeks with some gowns taking 6 months to create. Some of the designers do offer a quicker production time for a fee. If you need your gown more quickly please contact us for more information. It is helpful to have booked your wedding venue as this can influence the style of gown you choose. It would be a shame to purchase a long sleeved gown in a heavy fabric only to decide you want to have a summer beach wedding!
Q: Who should I bring?
A: We know how exciting it is to finally start shopping for your wedding gown and pretty much everyone wants to share this experience with you! However, we ask that you bring no more than four people with you to your appointment. It is important to carefully choose only a few close friends and family whose opinions you value and who will support you to make the best choice for YOU. Too many opinions can sometimes cloud your own judgement. This again is to make the experience more enjoyable and productive. Some brides avoid bringing small children to their appointment so as to ensure the experience is as stress free and fun as possible. However, we understand that sometimes you may want to share this special day with all of your loved ones…even little ones…so just ring ahead to let us know.
Q: What should I/shouldn’t I bring to my appointment?
A: You may find it useful to bring with you a good supportive strapless bra, if you usually need one and any other support underwear you may likely wear on your wedding day. Underwear in nude and without seams will work the best. If you have a pair of heels you would like to try on with the dresses then feel free to bring them but we do have shoes you can wear. We welcome you to bring along any inspirational photos or mood boards that can help us to understand your angle. If you can avoid fake tan that can come off on the gowns that would be great.
Q: How do I pay for my gown?
A: We require a 50% deposit to order your gown and the final 50% is to have been paid by the first fitting or within one month of the gown arriving. We offer a 0% interests payment plan on gowns over £2500 if purchased at least one year in advance of the wedding. We accept cash, debit/credit card and bank transfer.
Q: Do you accept refunds and exchanges?
A: We would like to think that you have taken the time to consider your gown choice carefully and due to the nature of how the gowns are made to order, all sales are final and we do not offer exchanges or refunds nor can we refund the deposit paid. A credit note or exchange may be given at the discretion of Ghost Orchid management for accessories, bridemaids dresses and sample sale gowns, providing the item has not yet left the store. This does not effect your statutory rights
Q: What is a fitting and do you offer in house alterations?
A: When ordering your gown we will take your measurements. How many measurements we take will depend on if you order a made to measure or made to order gown. More are required for a made to measure. Some of our designers will accept custom orders such as a different gown length, sleeve length or extended train at no extra charge. Because most of our gowns are free from the restraints of uncomfortable boning and cupping, alterations are likely to be minimal, however we realise this isn’t just your average party dress here and it needs to be a perfect fit for your big day and some slight alterations may be required. We do have an independent dress maker who can accommodate alteration fittings in our store on weekdays only.
Q: Can I take photographs?
A: We understand that you will forever want to be reminded of the special moment when you choose your gown but we advise that you do not take photos of the dresses. It is very often the case that phone photo’s do not do justice to how amazing brides look in the dresses and can often cause unnecessary worry. You have to remember that the sample gown is not your size yet and will never look the same on a photo as your actual dress once fitted perfectly to you.
What is a Trunk Show?
A trunk show is a special event that we will hold at our boutique in collaboration with a designer. At one of these events we will usually have the designers full collection of bridal of gowns to try and to order with us for a limited period of time. These events are by private appointment only and you can expect all of the special treatment you would normally get from an appointment at Ghost Orchid, except they are a rare opportunity to try on so many gowns from one designer in one place and there is often a discount, gifts or something special going on for them!
Is there a charge for appointments?
Sadly, due to the high level of people not turning up to bookings we now require a £20 deposit to secure weekend appointments during peak times and trunk shows. This is redeemable on a purchase or will be transferred back within a week of you attending your appointment. You will not be refunded if you fail to make your appointment without giving 48 hour notice.
*Ghost Orchid values all of our customers and if you have any special requirements please call ahead of the appointment to let us know and we will always do our best to accommodate them for you.